ParentSquare Status

All Systems Operational

Web Application Operational

Texts Operational

Emails Operational

Phone Calls Operational

Smart Alerts Operational

Auto Notices Operational

Smart Sites Operational

Data Sync Operational

Support Systems Operational

iOS and Android Mobile Applications Operational

Social Network Sharing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2025

Smart Sites calendar events missing

Resolved - We confirmed that the issue has been resolved.
Apr 1, 07:03 PDT

Investigating - We are investigating reports that some customers are missing events from their smart sites calendars. We will provide an update shortly.
Apr 1, 06:55 PDT

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Smart Sites Intermittent Availability Issue

Resolved - From approximately 12:35 PM to 12:55 PM Pacific Time today, some Smart Sites customers experienced intermittent availability issues that would have prevented users from viewing or editing Smart Sites websites. Upon refreshing the page, users would have been able to load their pages. We addressed the error, and have confirmed that all Smart Sites websites are loading successfully.
Mar 28, 13:35 PDT

Mar 27, 2025

Reports of Elevated Spam Rates for Emails

Resolved - We received reports that some customers were seeing elevated rates of emails, including attendance emails, being routed to spam from yesterday evening through this morning. We researched and changed a setting with our email service provider to fix this issue, and we are not currently getting reports of any elevated spam rates.
Mar 27, 08:00 PDT

Mar 26, 2025

Smart Sites page relocation issues

Resolved - We have identified the cause of this issue and it has been resolved.
Mar 26, 07:10 PDT

Investigating - We are currently investigating an issue with the Smart Sites page relocation process, which is producing unexpected results. Our team is actively working on a resolution and will provide updates as soon as possible
Mar 26, 06:16 PDT

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Admin Dashboards Displaying No Students

Resolved - This incident has been resolved.
Mar 20, 14:24 PDT

Update - We are actively working to identify the root cause and will provide further updates as soon as more information becomes available.
Mar 20, 14:16 PDT

Investigating - We are investigating reports that some dashboards are displaying no students for some customers, such as the district dashboard, contactability dashboard, and notifications activity dashboard. We will provide an update shortly.
Mar 20, 13:15 PDT

Mar 19, 2025

No incidents reported.

Mar 18, 2025

Issue with Multiple Notifications

Resolved - We confirmed that the issue has been resolved.
Mar 18, 18:01 PDT

Monitoring - We are investigating reports that some Posts sent multiple notifications earlier this afternoon. We will provide an update shortly.

We are not seeing any indications that the issue is ongoing or impacting current Posts.
Mar 18, 17:13 PDT