ParentSquare Status

All Systems Operational

Web Application Operational

Texts Operational

Emails Operational

Phone Calls Operational

Smart Alerts Operational

Auto Notices Operational

Smart Sites Operational

Data Sync Operational

Support Systems Operational

iOS and Android Mobile Applications Operational

Social Network Sharing Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 9, 2024

No incidents reported today.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

Limited Number of Users Unable to Log Into ParentSquare

Resolved - We identified the cause of the issue and resolve it. All users are able to successfully log into ParentSquare, including users who are prompted to merge related accounts.
Sep 5, 12:47 PDT

Investigating - We are receiving reports that a limited number of users are not able to log into ParentSquare. These cases appear to occur only when users are prompted to merge related accounts. We are investigating the cause and will provide an update.
Sep 5, 11:36 PDT

Sep 4, 2024

No incidents reported.

Sep 3, 2024

Errors Viewing Smart Alerts on Mobile Applications

Resolved - We confirmed that the fix fully resolved the issue, and users should no longer receive these errors.
Sep 3, 14:48 PDT

Monitoring - We have implemented the fix, and users should no longer receive errors when attempting to view Smart Alerts on the iOS or Android mobile applications. In addition, users should not receive any errors when attempting to view Smart Alerts on the web application. We are monitoring to confirm that the issue remains resolved.
Sep 3, 14:12 PDT

Identified - Some users are receiving errors when attempting to view Smart Alerts on the iOS and Android mobile applications. We have identified the suspected issue and are implementing a fix.
Sep 3, 12:49 PDT

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

Users Unable to Log into ParentSquare

Resolved - The issue is now fully resolved, and all users should be able to load the application successfully.
Aug 30, 13:53 PDT

Monitoring - We have implemented the fix and users are starting to be able to load the web application. We are continuing to monitor to confirm a full recovery.
Aug 30, 13:37 PDT

Identified - We have identified the cause of the issue and are implementing a fix.
Aug 30, 13:25 PDT

Investigating - Users are experiencing a server error when attempting to access the ParentSquare web application. We are currently investigating.
Aug 30, 13:22 PDT

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024

No incidents reported.