Update - We are continuing to work on a fix for this issue.
Oct 09, 2026 - 11:05 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 09, 2026 - 09:49 PDT
Investigating - We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.
Oct 09, 2026 - 08:27 PDT
Web Application
Operational
Texts
Operational
Emails
Operational
Phone Calls
Operational
Smart Alerts
Operational
Auto Notices
Operational
Smart Sites
Degraded Performance
Data Sync
Operational
Support Systems
Operational
iOS and Android Mobile Applications
Operational
Social Network Sharing
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 9, 2026
Unresolved incident: Smart Sites AI Assistant May Show Outdated Information.
Resolved -
The issue affecting some of our users of our iOS app has been resolved. We will continue to monitor for any further issues.
Sep 29, 06:49 PDT
Monitoring -
We are seeing recovery from the intermittent crashes affecting the ParentSquare iOS app. Our engineering team will continue monitoring for any recurrence.
Sep 28, 19:45 PDT
Investigating -
We are investigating reports of intermittent crashes affecting the ParentSquare iOS app. Our Engineering Team is actively investigating the issue and monitoring recovery.
Sep 28, 19:14 PDT
Resolved -
A fix has been implemented and ParentSquare is recovering. Pages should now be loading normally. We are continuing to monitor to make sure performance remains stable.
Sep 28, 13:46 PDT
Investigating -
We are investigating reports of slowness and intermittent errors in ParentSquare. Some pages, including feeds, may load slowly or fail to load. Our team is actively working to identify the cause, and we will provide an update shortly.
Sep 28, 13:28 PDT
