Investigating - Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.
Aug 13, 2026 - 12:36 PDT
Resolved -
This incident has been resolved.
Aug 12, 16:37 PDT
Update -
We are continuing to work on a fix for this issue. We will post another update within the next hour.
Aug 12, 16:18 PDT
Identified -
We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels
Aug 12, 15:43 PDT
Investigating -
We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.
Aug 12, 15:15 PDT
