All Systems Operational

Web Application Operational
Texts Operational
Emails Operational
Phone Calls Operational
Smart Alerts Operational
Auto Notices Operational
Smart Sites Operational
Data Sync Operational
Support Systems Operational
iOS and Android Mobile Applications Operational
Social Network Sharing Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 23, 2026

No incidents reported today.

Oct 22, 2026

Some users seeing "Slow down" errors when accessing ParentSquare
Resolved - ParentSquare is operating normally. This morning, starting at about 9:00 AM ET (6:00 AM PT), an unusually large surge of traffic hit our sign-in service. Some users had slow page loads and errors on web and mobile. Some users also saw "Slow down" messages when our protective rate limits blocked their network along with the automated traffic. Page load times and error rates were back to normal by about 9:45 AM ET.
Oct 22, 08:20 PDT
Monitoring - Starting at about 6:00 AM PT (9:00 AM ET), some users, saw "Slow down" errors and slow page loads caused by an unusually high volume of automated sign-in traffic. That traffic has dropped sharply since about 6:40 AM PT, and page speed is back to normal for most users. We're closely monitoring and preparing further protections in case the traffic returns.
Oct 22, 07:15 PDT
Identified - We have identified the cause of the issue and are implementing a mitigation.
Oct 22, 06:57 PDT
Investigating - Starting at about 6:00 AM PT (9:00 AM ET), some ParentSquare users, mostly on school and district networks, have been seeing "Slow down" errors or slow page loads on the web and mobile apps. Our team has traced it to an unusually high volume of sign-in requests coming from some networks, which set off our traffic protections. We're continuing to investigate.
Oct 22, 06:47 PDT

Oct 21, 2026

Attendance notifications not sent for some Aeries-integrated schools
Resolved - This incident has been resolved. An outage at our data provider Aeries kept some schools' attendance notices from sending between 5:00 and 5:40 PM PT. Those notices were resent to families starting at 7:50 PM PT. Attendance notices are now sending normally. We apologize for the delay.
Oct 21, 20:35 PDT
Investigating - We are aware of a service disruption with the Aeries SIS starting around 5 PM Pacific that appears to have prevented attendance notices being sent for some districts. We are monitoring the service disruption.
Oct 21, 17:50 PDT

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Smart Sites AI Assistant May Show Outdated Information
Resolved - This incident has been resolved.
Oct 10, 08:19 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 06:16 PDT
Update - We are continuing to work on a fix for this issue.
Oct 9, 16:40 PDT
Update - We are continuing to work on a fix for this issue.
Oct 9, 11:05 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 09:49 PDT
Investigating - We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.
Oct 9, 08:27 PDT

Oct 9, 2026

Incident History Powered by Atlassian Statuspage