Issue Sending Responses to Direct Messages

Incident Report for ParentSquare

Resolved

We have confirmed that the issue remains resolved.

The issue was caused by a change we had made to improve the Direct Messages screen, which did not appear during our pre-release testing. We will be revisiting our pre-release testing procedures to better detect issues such as this.

Posted Apr 01, 2024 - 11:35 PDT

Monitoring

We have implemented a fix for the issue and the Direct Messages screen is now loading normally. We will continue to monitor to confirm that the issue remains resolved.

Posted Apr 01, 2024 - 10:29 PDT

Identified

Some customers are reporting seeing spinning wheel on the Direct Messages screen when attempting to send a response to another user's message. We have identified the issue and are in the process of deploying a fix to the issue.

This impacts only ParentSquare on the web, and does not impact the ParentSquare iOS or Android apps.

Posted Apr 01, 2024 - 08:07 PDT

This incident affected: Web Application.