Admin Dashboards Displaying No Students

Incident Report for ParentSquare

Resolved

This incident has been resolved.

Posted Mar 20, 2025 - 14:24 PDT

Update

We are actively working to identify the root cause and will provide further updates as soon as more information becomes available.

Posted Mar 20, 2025 - 14:16 PDT

Investigating

We are investigating reports that some dashboards are displaying no students for some customers, such as the district dashboard, contactability dashboard, and notifications activity dashboard. We will provide an update shortly.

Posted Mar 20, 2025 - 13:15 PDT

This incident affected: Web Application.