Attendance notifications not sent for some Aeries-integrated schools

Incident Report for ParentSquare

Resolved

This incident has been resolved. An outage at our data provider Aeries kept some schools' attendance notices from sending between 5:00 and 5:40 PM PT. Those notices were resent to families starting at 7:50 PM PT. Attendance notices are now sending normally. We apologize for the delay.

Posted Oct 21, 2026 - 20:35 PDT

Investigating

We are aware of a service disruption with the Aeries SIS starting around 5 PM Pacific that appears to have prevented attendance notices being sent for some districts. We are monitoring the service disruption.

Posted Oct 21, 2026 - 17:50 PDT

This incident affected: Data Sync.