We confirmed that outbound Virtual Phone call delivery has returned to normal performance.
Posted Aug 18, 2026 - 07:15 PDT
Monitoring
Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.
Posted Aug 17, 2026 - 08:22 PDT
Update
We are continuing to investigate this issue.
Posted Aug 14, 2026 - 12:03 PDT
Update
We are continuing to investigate this issue.
Posted Aug 13, 2026 - 19:44 PDT
Update
We are continuing to investigate this issue.
Posted Aug 13, 2026 - 16:01 PDT
Investigating
Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.