Degraded Performance with Voice Alerts

Incident Report for ParentSquare

Resolved

This incident has been resolved.

Posted Jan 25, 2026 - 17:21 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 25, 2026 - 15:01 PST

Identified

We are currently experiencing increased Smart Alert volume due to inclement weather. One of our voice carriers is experiencing an issue, which has resulted in delays for a portion of voice notifications.

While delivery times may take some time to fully normalize, our team is actively working on the issue to ensure successful delivery.

Posted Jan 25, 2026 - 13:01 PST

Update

We are continuing to investigate this issue.

Posted Jan 25, 2026 - 12:58 PST

Investigating

We are actively investigating an issue that may have caused delays or intermittent failures for Voice Alerts.

Posted Jan 25, 2026 - 11:59 PST

This incident affected: Phone Calls and Smart Alerts.