Some Text Messages Delayed

Incident Report for ParentSquare

Resolved

The text message service provider is recovered. Text are being delivered as expected.

Posted Aug 28, 2025 - 14:40 PDT

Update

The text message service provider continues to report delays sending some text messages.

We have shifted some of our text message volume to a different service provider to reduce the likelihood that messages will be delayed.

We are continuing to work with the service provider on the delay issue.

Posted Aug 28, 2025 - 12:27 PDT

Investigating

One of our text messaging service providers is reporting delays delivering some text messages. We are working with the service provider and will provide an update shortly.

Posted Aug 28, 2025 - 10:43 PDT

This incident affected: Texts.