Text and App Digest Delivery Failure

Incident Report for ParentSquare

Resolved

Daily digest notifications were not sent via text message or push notification on October 24, 25, or 26. All other notifications were sent correctly, including digest notifications sent via email, as well as any messages scheduled to be sent immediately or outside the daily digest. In addition, all messages continued to display correctly if a user accessed ParentSquare on the web or in the ParentSquare mobile applications.

This issue was discovered and resolved on October 27, and impacted customers were notified. We are improving our monitoring to better detect similar issues more rapidly in the future.

Posted Oct 24, 2023 - 18:00 PDT