Increased site latency and errors

Incident Report for ParentSquare

Resolved

We have recovered. The issues were unexpected side effects of routine maintenance (security and stability updates) that has now been completed. Our team will review our process to make sure such updates do not impact the application in the future.

Posted Jan 18, 2025 - 20:27 PST

Investigating

We are investigating increased site latency and errors when logging into and using ParentSquare. We will update as soon as we understand cause and provide an expectation of when we'll see recovery.

Posted Jan 18, 2025 - 20:23 PST

This incident affected: Web Application, Texts, Emails, Phone Calls, Smart Alerts, Auto Notices, Data Sync, and iOS and Android Mobile Applications.